WEDDING BOOKING POLICIES

1. Payments

1.1 Final Payment: Full payment of the remaining balance is due no later than two weeks prior to the wedding date. If you anticipate any difficulty in making payment on time, please notify Ruby as soon as possible. Failure to notify or pay by the agreed date may result in cancellation of your booking.

1.2 Refunds: RubyLouBeauty operates a no-refund policy. In the unlikely event that Ruby is unable to fulfil her services, a refund will be issued for any payments made. Ruby is committed to maintaining her health and professionalism to ensure all bookings proceed as planned.

1.3 Payment on the Day: Ruby does not accept payments on the day of the wedding or in cash. Please complete all payments by bank transfer no earlier than two weeks before the scheduled date to ensure accurate record-keeping.

1.4 Additional Charges: If additional services or changes are requested after the initial quote, Ruby reserves the right to amend the final balance. These may include, but are not limited to, travel adjustments, assistant fees, or other requirements that were not disclosed at the time of booking.

1.5 Accommodation: For journeys exceeding two hours from Thatcham, additional charges for overnight accommodation may apply. If unforeseen accommodation becomes necessary after booking, a supplemental charge will be requested to cover these expenses.

2. On the Day

2.1 Punctuality: Adhering to the agreed schedule is essential to ensure all services can be completed on time. If the bridal party is late, Ruby reserves the right to reduce services accordingly, without refund, if the delay impacts other clients or timelines.

2.2 Non-Booked Services: Ruby's kit is reserved exclusively for booked clients. To avoid misunderstandings, please inform any unbooked individuals that Ruby will not share products (e.g., lashes, setting spray, lip colours) with anyone outside of the booking.

2.3 Additional Requests: If additional movements, such as changing suites or locations, require Ruby’s services beyond what was agreed, an extra charge will apply. Please inform Ruby of any such changes as soon as possible.

3. Cancellations

3.1 Cancellation Policy: RubyLouBeauty understands that cancellations can arise from unforeseen circumstances and strives to accommodate clients when possible. However, due to the significant impact on Ruby’s income, the following cancellation charges apply:

• £80 administration fee for all cancellations.

• 50% of the total fee if cancellation occurs within three months of the scheduled wedding date.

• 100% of the total fee if cancellation occurs within six weeks of the scheduled wedding date.

3.2 Client-initiated Cancellations: Cancellations due to a change of mind for any reason, including stylistic preferences, remain subject to the full cancellation policy as outlined in 3.1. RubyLouBeauty reserves the right to pursue outstanding balances through legal channels if cancellation fees are not honored.

3.3 Style Changes and Additional Consultations: If you change your preferred style or look after an initial consultation, Ruby is happy to accommodate further consultations to ensure the required look is achieved. Ruby is a highly qualified professional dedicated to meeting each client’s vision; therefore, such changes are not considered valid grounds for cancellation.

4. Acceptance

By booking and paying a deposit, you, the client, acknowledge that you have read, understood, and agree to RubyLouBeauty’s Terms and Conditions as outlined above.